Emotional Intelligence - The Secret To Success In The Workplace
In a 1994 report on the current state of emotional literacy in the U.S., author Daniel Goleman stated: ...in navigating our lives, it is our fears and envies, our rages and depressions, our worries and anxieties that steer us day to day. Even the most academically brilliant among us are vulnerable to being undone by unruly emotions. The price we pay for emotional literacy is in failed marriages and troubled families, in stunted social and work lives, in deteriorating physical health and mental anguish and, as a society, in tragedies such as killings... That was over 12 years ago. I still see the same problems today in many of the organisations I consult to. People struggling to cope with the emotional pressures of today s workplace often resort to bitchiness, aggression, backstabbing, gossipping, complaining and other purely childish behaviours. And many in leadership positions are modeling these very behaviours. In short, organisations are tearing themselves apart from the inside out. Time to Stop the Madness Goleman says that the best remedy for battling our emotional shortcomings is prevention. In other words, we need to place...